Faq’s

Your customers can leave reviews on your favorite platforms (Google, Facebook, Yelp, TrustPilot, TripAdvisor, and More!) Customers can leave reviews on CheckTheReviews if they don’t have accounts, and if they visit multiple times, they can leave multiple reviews on CheckTheReviews 

We have a dedicated account manager ready to help you with your reputation management! They are only a phone call away, and they are here to set you up and help you manage your reviews 

We can help you create your profile, and a benefit of us is that we can support any business, even online ones and independent workers​ 

Our platform is more than Yelp. We allow for management of reviews, so if a customer goes to leave a review for them, then if it is a negative review, we will capture that review and provide management to improve the customer experience. If they had a positive experience, then they can leave a review on Yelp, Google, Facebook, etc, where the business wants this review to be seen in public. Since we are a different sort of platform (More review management) we can offer them to use this to increase their Yelp reviews in general. 

• You can mention to a customer that you are focusing on google reviews. This way the customer will be led to leave a Google Review 
• The reason we have CheckTheReviews is because if a customer wants to leave a Google review they need a login. If they don’t want to log in then they might leave the page and leave no review 
• CheckTheReviews also allows multiple reviews from the same customer so a customer does not need to delete their review if they go to a business twice. They can leave a great review one time and another good review the next. 

We do not approve of fake reviews, and until we have an authentication method implemented, we will consider the issue and can potentially remove spam from our backend 

We require a business to respond to their negative reviews and attempt resolution. We only post if there is no response or the user is dissatisfied ​ 

Yes! Absolutely. We are always updating our system, and we would love to help if you contact support@payfect.com 

Absolutely! We want to see you improve your reviews, and if you do not find us to be helpful, you can cancel any time before your subscription renewal date. Just remember that customers expect up-to-date reviews for trust and credibility!